PRIVACY POLICY
Last Updated: September 7, 2026
Home Transformation Experts (“HTE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a home improvement project request, communicate with us, or otherwise use our services.
By using this website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Telephone number
City, ZIP code, or project location
Property information
Type of home improvement project
Project description
Desired project timeline
Estimated budget
Interest in financing
Communications you send to us
Any other information you choose to provide
We may also automatically collect certain information when you visit or interact with our website, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Referring website or advertising source
Approximate geographic location
Date and time of visits
Website interactions
Device or advertising identifiers
Conversion and analytics information
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
Directly from you
Through website forms
Through telephone, email, or text communications
Automatically through cookies and similar technologies
Through analytics and advertising platforms
Through call-tracking or form-processing services
From referral or marketing partners where permitted by law
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Respond to inquiries
Review your home improvement project request
Help connect you with contractors, home improvement professionals, financing providers, or other service providers who may be able to assist with your project
Facilitate communications regarding your request
Provide customer support
Operate, maintain, and improve our website
Understand website traffic and user activity
Measure advertising and marketing performance
Prevent fraud, misuse, and security incidents
Maintain business records
Comply with applicable laws and legal obligations
Protect our rights and the rights of others
4. SHARING INFORMATION WITH CONTRACTORS AND SERVICE PROVIDERS
If you submit a request for assistance with a home improvement project, HTE may provide information relating to your request to one or more independent contractors, home improvement professionals, financing providers, or other service providers that may be able to assist you.
Information shared may include:
Your name
Your telephone number
Your email address
Your general project location
Your project type
Your project description
Your timeline
Your budget information
Your interest in financing
Other information relevant to your request
Contractors and service providers receiving your information are independent third parties unless expressly stated otherwise.
Their collection and use of information may also be governed by their own privacy policies and agreements.
5. CATEGORIES OF THIRD PARTIES
We may disclose personal information to categories of third parties including:
Contractors and home improvement professionals
Financing or lending providers
Website hosting providers
Customer relationship management providers
Form-processing providers
Email and communications providers
Call-tracking providers
Analytics providers
Advertising and marketing platforms
Fraud-prevention and security providers
Professional advisers, including attorneys and accountants
Government authorities when disclosure is legally required
A purchaser, successor, or other party involved in a merger, acquisition, financing, restructuring, or sale of business assets
6. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES
HTE and third-party service providers may use cookies, pixels, tags, scripts, analytics tools, advertising technologies, and similar technologies.
These technologies may be used to:
Operate the website
Remember preferences
Measure website traffic
Understand how visitors interact with the site
Determine referral and advertising sources
Measure conversions
Improve advertising effectiveness
Prevent fraud and security threats
Third parties may collect information regarding your activities on our website and, depending on their technology and services, across other websites or online services.
California law requires covered website operators to disclose their practices concerning browser Do Not Track signals or similar mechanisms and whether third parties may conduct tracking on the site.
7. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS
Some web browsers offer a “Do Not Track” or similar setting.
Because there is no universally accepted standard governing traditional Do Not Track signals, our website may not respond to all such signals.
Where applicable law requires HTE to recognize legally valid opt-out preference signals, including Global Privacy Control or another qualifying signal, we will process those signals as required by law.
8. SALE OR SHARING OF PERSONAL INFORMATION
HTE helps connect homeowners with third-party home improvement professionals and service providers.
Depending on the nature of our referral arrangements, advertising technologies, and other business practices, certain transfers of personal information could constitute a “sale” or “sharing” under California privacy law.
If HTE becomes subject to the California Consumer Privacy Act and is required to provide consumers with the right to opt out of a sale or sharing of personal information, HTE will provide the legally required opt-out method, such as a Your Privacy Choices or Do Not Sell or Share My Personal Information link.
The CCPA provides qualifying California consumers with rights that can include access, deletion, correction, opt-out of sale/sharing, limitation of certain uses of sensitive information, and protection against discrimination for exercising privacy rights.
9. CALIFORNIA PRIVACY RIGHTS
To the extent applicable under California law, California residents may have rights including:
The right to know what personal information has been collected
The right to request access to personal information
The right to request deletion of certain personal information
The right to request correction of inaccurate personal information
The right to know the categories of sources from which personal information was collected
The right to know the business or commercial purposes for collecting or using personal information
The right to know the categories of third parties to whom information has been disclosed
The right to opt out of the sale or sharing of personal information where applicable
The right to limit certain uses or disclosures of sensitive personal information where applicable
The right not to receive discriminatory treatment for exercising applicable privacy rights
To submit a privacy request, contact HTE using the contact information at the end of this Privacy Policy.
We may take reasonable steps to verify your identity before processing a request.
Authorized agents may submit requests where permitted by California law.
10. NOTICE AT COLLECTION FOR CALIFORNIA RESIDENTS
When you submit information through our website, HTE may collect the following categories of personal information:
Identifiers
Name, email address, telephone number, IP address, and similar identifiers.
Project and property information
Project location, property information, project type, project description, timeline, estimated budget, and financing interest.
Internet or electronic activity
Website activity, pages viewed, interactions, referral source, browser, and device information.
Approximate location information
City, ZIP code, project location, or approximate IP-based location.
HTE may use these categories of information to:
Process your request
Respond to you
Connect you with contractors or service providers
Facilitate project-related communications
Operate and improve the website
Measure advertising and marketing performance
Maintain security
Prevent fraud
Comply with legal obligations
Information may be retained for as long as reasonably necessary and proportionate to fulfill the purposes for which it was collected and to satisfy legitimate business, legal, accounting, security, and compliance requirements.
If HTE is subject to the CCPA, California regulations require a Notice at Collection at or before collection identifying categories collected, purposes, retention information or criteria, applicable sale/sharing disclosures, and a link to the privacy policy.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Responding to project requests
Facilitating referrals
Maintaining business records
Complying with legal obligations
Preventing fraud
Resolving disputes
Enforcing agreements
The retention period may vary depending on the category of information, purpose for collection, legal obligations, and legitimate business requirements.
12. COMMUNICATIONS
When you submit a project request or otherwise contact HTE, we may communicate with you regarding your inquiry.
Depending on the information and consent you provide, communications may occur by:
Telephone
Email
Text message
Other electronic communications
Any marketing communications will be handled in accordance with applicable law.
You may unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.
13. DATA SECURITY
HTE uses reasonable administrative, technical, and organizational measures designed to safeguard personal information.
However, no website, electronic transmission, storage system, or security measure can guarantee absolute security.
14. ACCESSING OR CORRECTING YOUR INFORMATION
You may contact HTE to request access to, correction of, or updates to personal information you have provided.
Requests may be subject to identity verification and legal limitations.
CalOPPA requires covered sites to explain how consumers may review or request changes to their personal information.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrations with contractors, financing companies, advertisers, social media platforms, analytics services, and other third parties.
HTE does not control the privacy practices, security, content, or policies of independent third parties.
We encourage you to review their privacy policies before providing personal information.
16. CHILDREN’S PRIVACY
HTE’s services are intended for adults seeking information concerning home improvement projects.
We do not knowingly collect personal information from children under 13.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
Information We Collect
Home Transformation Experts may collect information that you voluntarily provide through our website, forms, phone calls, emails, text messages, and other communications. This information may include your name, email address, phone number, property address, ZIP code, project type, project budget, project timeline, financing interest, property ownership status, and other information related to your home improvement project.
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages viewed, referring URLs, and information collected through cookies and similar technologies.
How We Use Your Information
We may use the information we collect to respond to your inquiries, process your home improvement project request, communicate with you about your request, help connect you with local home improvement professionals who may be appropriate for your project, improve our website and services, maintain records, prevent fraud or misuse, and comply with applicable legal and regulatory requirements.
When you request to be connected with a home improvement professional, relevant project and contact information may be provided to service providers for the purpose of responding to the specific request you submitted.
SMS Communications and Opt-In
If you voluntarily opt in to receive text messages from Home Transformation Experts, we may send non-marketing SMS messages related to your home improvement project request and related follow-up.
Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out of text messages. You may reply HELP for assistance.
Consent to receive text messages is optional and is not a condition of purchase or of submitting a home improvement project request.
SMS Consent and Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Tracking Technologies
Home Transformation Experts may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve website performance, measure advertising effectiveness, and provide a better user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may request access to, correction of, or deletion of certain personal information that we maintain about you, subject to applicable law.
You may unsubscribe from email communications using the unsubscribe link included in applicable emails.
To stop receiving SMS messages, reply STOP. For SMS assistance, reply HELP.
For privacy-related requests, contact:
18. CONTACT US
For questions, privacy requests, or concerns regarding this Privacy Policy, contact:
Home Transformation Experts
Carson, California
Email: info@hometransformationexperts.com
Phone: 562 541 5313